Terms of Service

1. The parties, and accepting these terms

These terms are an agreement between us and the person or business that opens an account and uses the service (“you”, “the customer”).

Opening an account, or using the service, means you accept these terms. If you accept on behalf of a business, you confirm you are authorised to bind it.

These terms apply to the account holder. Someone who receives a document to sign (a “signer”) is not a party to this agreement: what applies to them is shown on the signing page itself, and in the Privacy Policy.

2. Definitions

Service

The platform, the website, the app, the APIs and the support we provide.

Account

One business’s space in the service. Whoever registers first is the account owner, and the business name set there is the entity that is billed.

Seat

A person who can sign in. We meter seats and plugins — never signatures.

Document

A file you uploaded, the fields you placed on it, and the signatures collected on it.

Evidence pack

The document’s event log — sent, opened, identity verified, consented, signed — together with timestamps, IP address and device details, and a certificate appended to the signed document.

Signed and sealed document

The final PDF, after fields are flattened and our cryptographic seal is applied.

Allowance

What your plan includes each month — documents, WhatsApp conversations and seats.

3. What our signature is, and what it is not

The service produces an electronic signature within the meaning of Israel’s Electronic Signature Law, 5761-2001. Under that law, a signature is not denied validity merely because it is electronic.

We are not a certification authority and we do not issue electronic certificates. The service does not produce a “secure electronic signature” or a “certified electronic signature” as those are defined in the law, and you may not present it to your signers as if it did.

What it does produce: an evidence pack — a record of delivery, opening, identity verification where it was used, consent to sign electronically, timestamps, IP address and device details, and an append-only event log — alongside a sealed file, sealed with our organisational certificate, showing the file has not changed since sealing.

The cryptographic seal is ours, not the signer’s. It proves the file was not altered after sealing — not the signer’s identity to the standard of a certificate from a certification authority. Identity is evidenced by the pack.

We are not your lawyer. Nothing in the service — templates, field placement, guidance text — is legal advice, and using the service does not create a lawyer-client relationship, including where the operator of the service is a licensed advocate.

Deciding what may be signed electronically is your call. Some documents cannot be, or need extra formality — among them wills, documents requiring notarisation or an apostille, powers of attorney with a statutory form, certain land-registry, court and family-law documents, and any document for which a law or a regulator requires a certified signature or a physical original. We do not check the document type, and we do not warrant that a document signed through the service is valid, binding, enforceable or admissible in any particular case.

4. Forms the system composes — what they are, and what they are not

Some plans and plugins let you compose a form from particulars you enter — for example the mandatory forms under the Real Estate Brokers Law, 1996 and its regulations. The system fills a fixed wording with what you supplied. It does not draft a contract for you and does not examine your transaction.

We are not lawyers and we give no legal advice. Composing a form, the checks the system performs, and any notice it shows you are not a legal opinion, a recommendation, or a determination that the document suits your transaction or meets the law in your circumstances.

By using this capability you confirm that:

• responsibility for the document’s content, for the accuracy of what you entered, and for its fitness for the transaction is yours alone;
• you must review every document before putting it up for signature, and take advice from your own lawyer;
• you, not we, are the party bound by the professional duties the law places on you — including client disclosure, information duties and licensing;
• the checks the system performs are there to prevent common mistakes and do not claim to cover every requirement of the law.

Form wordings carry a version number printed on the document. We review them at least annually and on any change in the law we become aware of, and update them. A document produced earlier continues to reflect the wording in force when it was produced.

The limitation of liability in clause 14 applies to this capability too. If you do not want to rely on a wording we supply, upload your own document — that is the ordinary way to use the service.

5. Account, users and seats

One account per business. Whoever registers is the account owner; the business name set at registration is the entity billed and named on invoices.

Sign-in is passwordless. You are responsible for protecting access to the mailbox and device used to sign in, and for the actions of everyone who uses the account.

Adding a team member beyond the plan’s seats is charged at the extra-seat price published on the pricing page.

You must give accurate details and keep them current — invoices and legal notices go to them. The service is for people aged 18 or over with legal capacity.

6. Your obligations, and prohibited uses

The service may be used only for lawful purposes, and only for documents you have the right to send.

Each time you send a document, you represent and warrant that:

• you have the rights and authority over the document’s content and over the personal data in it;
• you have a lawful basis — including consent, where the law or the channel’s policy requires it — to contact each recipient at the address or phone number you provided, on the channel you chose, for this purpose;
• the recipient details you entered are correct. We send to the address as typed — a wrong number delivers someone else’s document to a stranger;
• you have given recipients the notices the law requires you to give about collecting their data.

You may not use the service to send or distribute:

• unlawful content, or content you have no right to distribute;
• deceptive, threatening, defamatory, harassing or racist content;
• sexual content, and any content that sexualises minors;
• weapons, drugs and prescription medicines, tobacco, alcohol where prohibited, and gambling;
• adult products and services, multi-level marketing, payday loans and get-rich-quick schemes;
• endangered species, body parts or bodily fluids;
• malicious code, or unauthorised access credentials to paid services.

You also may not:

• use the WhatsApp channel for marketing, broadcasts, or anything other than the document flow it exists for;
• send documents to people who did not agree to be contacted by you;
• share one seat between several people, or route another business’s documents through your account;
• attempt to bypass limits, scrape, reverse engineer, or offer the service to a third party as your own without a written agreement;
• do anything that would breach WhatsApp’s or Meta’s policies.

A breach that exposes us to legal risk, or to suspension by Meta, lets us suspend the account immediately. We will tell you what happened and why.

7. The WhatsApp channel and Meta’s terms

Delivery over WhatsApp goes through Meta’s official WhatsApp Business Platform only. We do not use unofficial gateways and will not.

Messages sent through us are subject to Meta’s policies, including the WhatsApp Business Messaging Policy. Meta may reject message templates, change pricing, rate-limit sending or suspend numbers. Those consequences are not a failure of the service and do not entitle you to a refund.

WhatsApp requires the recipient’s prior permission. By sending, you confirm you have it. A recipient may block us or ask us to stop — and then we stop messaging that number across the whole platform, including from other customers’ documents, and you must reach that person another way.

We do not read your documents for marketing, and we do not pass one recipient’s chat to another.

Delivery is not guaranteed: networks fail, numbers are mistyped, phones are off. The evidence log records what actually happened, and email serves as the fallback channel.

Metering: a WhatsApp “conversation” is Meta’s billing unit, and our allowance follows it because Meta charges us per conversation. Beyond the allowance, the per-conversation price published on the pricing page applies.

8. Prices, VAT, renewal and collection

Plans and prices are published on the pricing page. Prices exclude VAT, which is added at the statutory rate (18% as at the date of these terms). The currency is the Israeli shekel.

Billing is in advance, monthly or annually, from the day you subscribe. Card details are held by our payment provider (Allpay) — we never hold card numbers. Subscribing authorises recurring charges until you cancel.

The subscription renews automatically for a further period at the price published at that time, unless cancelled before the period ends. We give notice before a price change takes effect.

If a charge fails we retry on days 0, 3, 7 and 12, with a notice in your language each time. After that the account is suspended.

Suspension is read-only: you can sign in, read everything, and download every sealed document and certificate. What stops is sending new documents. Documents already sent keep working for their signers — a signer is not our debtor.

Reactivation is paying the open invoice. The debt survives suspension and cancellation. The suspended stretch itself is not billed.

Allowances: documents stop at the plan’s limit — no per-document overage, no surprise on the invoice; the way past the limit is an immediate, prorated upgrade. WhatsApp conversations do carry overage, because we pay Meta for every conversation.

Coupons and credits are not cash and are neither redeemable nor refundable.

9. Cancellation, upgrades and downgrades

Cancellation is one click on the billing page, effective at the end of the period you paid for. No retention call, no obstacle course.

An upgrade takes effect immediately and is prorated: a charge for the remainder of the period on the new plan, a credit for the unused remainder of the old one, and VAT on the difference. A downgrade takes effect at the end of the period — nothing is charged and nothing is refunded, and you keep what you already paid for.

No refund is given for a period already served, except where the law requires one.

Where Israel’s Consumer Protection Law, 5741-1981 applies to you, you may cancel a distance transaction within 14 days of making it or of receiving the disclosure document, whichever is later. Ways to cancel: the cancel button on the billing page; email to info@basmasign.com; or a letter to the address above. Please state the business name and the account email so we can identify the transaction. Nothing here reduces rights the law gives you.

Moving to the Free plan is a cancellation of the paid subscription, and the service says so plainly.

10. Your documents, your evidence, our custody

Your documents and their content are yours. We claim no ownership, and the licence we take is limited to what running the service requires: storing, processing, rendering, delivering to the people you name, sealing, and producing evidence.

We are the custodian of your evidence, not its owner. Download stays open at every account status — including suspended and cancelled. We will never hold documents hostage to a billing dispute.

The evidence log is append-only and a sealed document cannot be altered. We cannot edit an event or a sealed file on request — including on yours — and that is exactly why the evidence is worth anything.

Retention and deletion are described on the Data & Account Deletion page, including what survives a deletion request and why. After termination the account stays readable for 30 days so you can export, and then the deletion policy applies.

We do not sell data and we do not train AI models on your documents. Plugins that send content to a third party (for example automatic field detection) are off by default and require your explicit activation.

11. Availability, changes to the service, and support

We work to keep the service available, but on self-serve plans we do not commit to a particular uptime. Maintenance may interrupt it.

We may change, add or remove capabilities. If we remove or materially reduce a capability included in a paid plan, we give notice before the change takes effect; if you do not accept it, you may cancel and receive a pro-rata refund for the paid, unused period.

Support is by email, in Hebrew, Arabic and English. Preview features are provided as-is.

12. Intellectual property

The platform, the code, the design and our content are ours. You receive a limited, non-exclusive, non-transferable right to use them for the duration of your subscription.

Your content stays yours, subject to the operational licence in section 9.

The marks BasmaSign and Basma and our logo require written permission to use. Feedback and ideas you send us we may act on freely, without payment or obligation.

You may not reverse engineer, copy the service, or use it to build a competing product.

13. Confidentiality

Each side keeps the other’s non-public information confidential and uses it only for this engagement.

Your documents are confidential information. Our staff’s access is limited to what operations and support require, is written to an audit log, and every staff access to a customer’s data is recorded. Confidentiality survives termination.

14. Warranty disclaimer and limitation of liability

The service is provided as is and as available. To the fullest extent the law permits, we give no implied warranties.

In particular, we do not warrant that a document signed through the service is valid, enforceable or admissible in any particular proceeding, or that it satisfies the requirements of any particular law, court or authority (section 3).

Our total liability for all claims connected with the service is limited to the amount you actually paid us in the 12 months preceding the event giving rise to the claim.

We are not liable for indirect or consequential loss, lost profit or business opportunity, loss arising from a document being held unenforceable, or the acts of a signer or other third party.

None of this limits liability for wilful misconduct, gross negligence, personal injury, or anything the law does not permit to be limited.

15. Indemnity

You will indemnify us against third-party claims arising from your documents, from use of the service in breach of these terms, from contacting recipients without a lawful basis, or from your breach of law.

We will tell you about such a claim within a reasonable time and let you take part in the defence; you will not settle in a way that admits our liability without our consent.

16. Suspension and termination

You may cancel at any time, as described in section 8.

We may suspend or terminate for material breach — after notice and a chance to fix it, unless the breach cannot wait — for non-payment under section 7, or where the law or Meta requires it.

On termination, sending new documents stops; download stays open for 30 days; after that the deletion policy applies. Any open debt remains payable.

Sections 9 (content ownership), 12, 13, 14 and 18 survive termination.

17. Personal data processing annex

For account users, we are the controller. For the personal data inside your documents and about your signers, you are the controller and we are a holder and processor acting on your instructions. Those instructions are these terms and your use of the service.

Subject matter and duration: providing the service, for as long as the account is active and for the retention periods described on the deletion page. Data subjects: your signers, your team members and your contacts. Data categories: identifying and contact details, document content and whatever you choose to put in it, and evidence data.

We undertake to:

• process only on your instructions and for the purpose of providing the service;
• impose confidentiality obligations on everyone with access;
• apply security measures appropriate to the risk and consistent with Israel’s Privacy Protection (Data Security) Regulations, 5777-2017 at the intermediate level;
• assist you in answering access, correction and deletion requests;
• notify you without undue delay after becoming aware of a security incident affecting your data;
• make available the information you need to demonstrate compliance with these obligations;
• on termination, delete or return the data, subject to what the deletion page requires us to keep.

Sub-processors: the list is published in the Privacy Policy. Before a new sub-processor begins processing we update the list and notify you; you may object on reasonable data-protection grounds, and if we cannot resolve it you may cancel.

Transfers out of Israel are made only under the Privacy Protection (Transfer of Data to Databases Abroad) Regulations, 5761-2001, and subject to the recipient’s contractual undertakings on purpose limitation, rights of access, correction and deletion, confidentiality and information security.

On your side: you undertake that you have a lawful basis for the processing, that your instructions are lawful, and that you give your signers the notices the law requires.

Audit: we will answer reasonable written questions and share the documentation we hold. On-site audits are by prior arrangement and at your cost, where the law requires one.

18. General

Changes to these terms: we may update them. For a material change we give advance notice — at least 14 days — by email and in the service. Continuing to use the service after that is acceptance; if you do not accept, you may cancel and receive a pro-rata refund for the paid, unused period.

Assignment: you may not assign this agreement without our consent. We may assign it to a successor of the business, including on incorporation as a company.

Force majeure: neither side is liable for failure caused by circumstances beyond its reasonable control.

Notices: to you by email or in the service; to us by email to info@basmasign.com, or by letter to the address above.

This agreement is the entire agreement between the parties about the service. If a clause is invalid, the rest stands. Waiving a right once is not waiving it thereafter.

Language: these terms are published in Hebrew, Arabic and English, and all three versions are binding. For interpretation as between you and us, the version in the language in which you accepted them governs.

19. Governing law and jurisdiction

Israeli law governs this agreement. Exclusive jurisdiction lies with the competent courts of the Haifa District, subject to any right the law gives a consumer to apply to another forum.

20. Contact

Kamal Agbaria — licensed sole proprietor (עוסק מורשה), no. 034650887. Almadina 62, Umm Al Fahem, Israel. Email: info@basmasign.com. Web: basmasign.com.